This page will serve as a reference manual for all
processes and procedures during non-business hours.
What you need to know:
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Campbell phone lines are closed at 8pm EST and will reopen after 8am EST Monday through Friday. Please follow escalation procedures between the hours of 8:01pm EST and 7:59am EST and all day Saturday and Sunday.
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The Program Manager for this account is Nicole Nutile - mobile: 956-543-6586
***Note: If any of these keywords are alleged – ping on call personnel***
Agency ( USDA, FDA) Media Source Sesame in Sesame Free Product
Allergic Reaction Mislabeled Product Alleged Syringe
Animal Nail / Tack Tampering
Blade Needle/Pin Wire
Bomb Nut in Nut - Free Product
Choked on FMT Personal Hygiene
Choked on Product Pill
Glass in Non-Glass Package Type Pin / Needle
Hazardous Substance(s) Plastic Spout (PLUM only)
Legal (and consumer has sought medical attention) Security (consumer notified police, fire dept, other state/local govt agency)
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Notification Process
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If a call needs to be escalated, please check the box on the form that indicates "Call Back Needed." This will send a message to the Leadership team. Call backs will be completed within 2 hours of receipt.
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Click here for a full manual of how to handle these calls
Please click here to begin
