This page will serve as a reference manual for all
processes and procedures during non-business hours.
What you need to know:
​
-
Campbell phone lines are closed at 8pm EST and will reopen after 8am EST Monday through Friday. Please follow escalation procedures between the hours of 8:01pm EST and 7:59am EST and all day Saturday and Sunday.
​
-
The Program Manager for this account is Nicole Nutile - mobile: 956-543-6586
​​
***Note: If any of these keywords are alleged – ping on call personnel***
​
Agency ( USDA, FDA) Media Source Sesame in Sesame Free Product
​
Allergic Reaction Mislabeled Product Alleged Syringe
​
Animal Nail / Tack Tampering
​
Blade Needle/Pin Wire
​
Bomb Nut in Nut - Free Product
​
Choked on FMT Personal Hygiene
Choked on Product Pill
​
Glass in Non-Glass Package Type Pin / Needle
​
Hazardous Substance(s) Plastic Spout (PLUM only)
​​
Legal (and consumer has sought medical attention) Security (consumer notified police, fire dept, other state/local govt agency)
​
-
Notification Process
-
If a call needs to be escalated, please ​check the box on the form that indicates "Call Back Needed." This will send a message to the Leadership team. Call backs will be completed within 2 hours of receipt. ​
-
​
-
Click here for a full manual of how to handle these calls​
​
​
Please click here to begin
​
​
​
​
​
​
​
​
​
​
​
​
